Thank you for choosing Balatech Solutions. We strive to provide high-quality software solutions and services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Refund Eligibility
We offer refunds under the following conditions:
- If the purchased software or service is not delivered as promised.
- If there is a technical issue that cannot be resolved within a reasonable timeframe.
- If the product is defective or does not function as described.
2. Non-Refundable Items
- Custom development services, once initiated, are non-refundable.
- Subscription-based services after the first 7 days.
- Software that has been downloaded and used.
- Any digital product or service that has been accessed.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact our support team at [Support Email] with your order details.
- Provide a clear explanation of the issue along with any relevant screenshots or logs.
- Our team will review the request within 5-7 business days and notify you of the approval or rejection.
4. Refund Processing
- Approved refunds will be processed within 7-10 business days.
- Refunds will be credited to the original payment method.
- Transaction fees (if any) may be deducted from the refund amount.
5. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe:
- Check your bank account again.
- Contact your credit card provider; it may take some time before your refund is officially posted.
- If the issue persists, contact us at [Support Email].
6. Modifications to This Policy
Balatech Solutions reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting on our website.
For any questions or concerns, please contact our support team at [email protected]